Fisher & Paykel Healthcare blend Typsy online with their face to face training to enhance learning outcomes

Fisher & Paykel Healthcare have a large factory in NZ with over 4000 employees. The factory manufactures healthcare equipment such as ventilators, CPAP machines, oxygen masks, tubing and more and they have 4 cafeterias on site for staff. They were referred to Typsy by an employee at the local Marriott hotel.

Challenge

A key value of Fisher & Paykel Healthcare is to retain people and look after their staff. There is a lot of staff development on site which is face to face but they don’t have much readily accessible, online training available on-demand.

Fisher & Paykel Healthcare don't have a high staff turnover, but they feel if they don’t continue to put emphasis on staff training and development, the staff may be tempted to seek employment elsewhere.

There are a number of workers where English comprehension skills are limited so the company wants to provide a wider variety of training options. The team sees that if staff can train online in their own time, it will help people engage more and promote an overall desire for staff to stay and grow with the company.

Other current training available has been a few people have come in after a 2 yr apprenticeship but there is limited funding for these programs. They can also only put on 2-3 people per yr to be funded by nationally recognised training, so they need a solution that provides ongoing training to all staff that is cost-effective and engaging. They want to move away from powerpoints and are looking for hospitality training that is more accessible, delivered faster and better quality.

The people eating in the cafeterias are also expecting more gourmet and interesting food, so the cafeterias need to have high standards and menus to be attractive to sell more and also appeal more to the factory staff eating there.

They also want to attract school leavers or new to industry, so need to have a competitive training and development program on offer.

Solution

Fisher & Paykel Healthcare plan to blend Typsy online training with their current face to face training, so the aim is to further enhance what they do and create better learning outcomes overall. The aim is to also help embed the knowledge learned both face to face and online, so approximately 70% of training will remain face to face and 30% of the training will be online via the Typsy learning platform. They will have access to both Typsy courses and will upload some of their own online training to the Typsy platform.

The team at Fisher & Paykel Healthcare also plan to teach the staff about sustainability so the Earthcheck courses coming soon on Typsy will assist with that training need.

Training pathways for juniors is an important requirement for this company, so their staff can begin with the basic training and follow a pathway on Typsy to layer more advanced training over time.

Being a factory, compliance training plays a large role in educating the team, so Fisher & Paykel Healthcare will provide specific compliance training relating to chemicals, hazards and risks that are specific to their business and their location which they can upload and assign out from the Typsy platform. They will also continue a large component of the compliance training face to face and will complement this training with the vast library of compliance training available on the Typsy online learning platform.

Results

Henry Cowie, Facilities Education Advisor from Fisher & Paykel Healthcare says, “The response has been staggering and the enthusiasm from our team members has really raised the bar. The consistency across the campus is a testament to all of them”.

In the first 3 months since commencing, the members who have joined from Fisher & Paykel Healthcare to learn on Typsy have completed an average of 28 lessons per person. All assigned leadership training has been completed by the members the training was assigned to. The rollout to more staff will continue over the coming months.